WhatsApp Privacy Policy
Last Updated: March 31, 2026
How BizwaChat handles your WhatsApp data and protects your message privacy
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WhatsApp Privacy Through BizwaChat
This WhatsApp Privacy Policy describes how BizwaChat handles WhatsApp-related data and communications when you use our platform to manage your WhatsApp Business Account. BizwaChat acts as a middleware interface to your WhatsApp Business API, and we are committed to protecting your message data and ensuring compliance with Meta's policies.
Important: This policy complements our main Privacy Policy and focuses specifically on WhatsApp-related data handling.
What WhatsApp Data We Collect
1 Message Content & Conversations
When you use BizwaChat to send and receive WhatsApp messages, we store and process:
- • Full text of messages and media (images, videos, documents)
- • Sender and recipient phone numbers
- • Timestamps and delivery status
- • Read receipts and conversation metadata
2 Contact Information
We store contact details that are part of your WhatsApp communications:
- • Customer phone numbers and names
- • Display names and profile pictures (if shared)
- • Customer information from integrated CRM systems
3 Business Account Credentials
To provide the Service, we require:
- • WhatsApp Business Account ID
- • WhatsApp API access tokens and credentials
- • Phone number of your WhatsApp Business Account
How We Handle Your WhatsApp Data
Storage & Processing
- ✓ Local Storage: Messages are stored in the BizwaChat database (hosted on secure cloud infrastructure)
- ✓ Metadata Tracking: We track delivery status, read receipts, and conversation history for service improvement
- ✓ Backup & Recovery: Messages are backed up for disaster recovery and data integrity
- ✓ API Sync: All messages are synchronized with Meta's WhatsApp Business API
Data Retention
We retain WhatsApp message data according to the following schedule:
- • Active Accounts: Messages retained indefinitely while your subscription is active
- • Cancelled Accounts: Data retained for 30 days after account cancellation, then permanently deleted
- • Deleted Messages: User-deleted messages are removed from the BizwaChat interface but archived for compliance
Data Portability
You can export your WhatsApp message history and customer data from BizwaChat at any time through the Settings interface. All data will be provided in standard formats compatible with other platforms.
Message Security & Encryption
End-to-End Protection
WhatsApp E2EE
All messages sent through WhatsApp Business API are protected by WhatsApp's end-to-end encryption. BizwaChat does not decrypt or access message content in transit.
In-Transit Security
All data transmitted between BizwaChat and Meta's WhatsApp API is encrypted using TLS 1.2+
At-Rest Security
Messages stored in BizwaChat's database are encrypted at rest using AES-256 encryption
Access Controls
Only authenticated users with appropriate permissions can access stored messages
⚠ Important: Local Backup Responsibility
While BizwaChat implements industry-standard security, you are responsible for maintaining your own backups of critical business conversations. We recommend exporting important customer conversations regularly, especially for mission-critical communications.
Meta Integration & Compliance
Meta's Data Processing
As a middleware to Meta's WhatsApp Business API, BizwaChat:
- • Transmits all messages through Meta's infrastructure
- • Complies with Meta's Platform Business Tools Terms
- • Respects Meta's policies on message content and usage patterns
- • Implements Meta's anti-spam and anti-abuse measures
For Meta's Privacy Policy
Meta also processes WhatsApp data as the platform provider. Please review:
Account Suspension & Compliance
BizwaChat reserves the right to suspend your account if we detect violations of Meta's WhatsApp Business API policies, including but not limited to: spam messaging, harassment, phishing, sharing of malware, or any activity that violates WhatsApp's terms. Such violations may also result in permanent suspension by Meta itself.
Your Rights Regarding WhatsApp Data
Under GDPR and similar privacy laws, you have the following rights regarding your WhatsApp data:
Right to Access
View all messages and data we hold about your WhatsApp conversations
Right to Export
Download your message history in standard formats
Right to Deletion
Request permanent deletion of your WhatsApp data (within legal limits)
Right to Rectification
Correct inaccurate or incomplete message data
Right to Object
Opt-out of certain data processing activities
Right to Portability
Migrate your WhatsApp conversations to another platform
Important Disclaimers
Not End-to-End Encrypted in BizwaChat
While WhatsApp protects messages in transit with E2EE, messages stored in BizwaChat's database are not end-to-end encrypted from BizwaChat's perspective. They are encrypted at-rest using standard AES-256 encryption. If you require true E2EE storage, only use WhatsApp's official app or client.
Service Availability
BizwaChat is provided "as-is." While we maintain high uptime standards, we do not guarantee 100% availability. Critical business communications should not rely solely on our platform.
Compliance Responsibility
You are responsible for ensuring your use of BizwaChat and WhatsApp complies with applicable laws, including GDPR, CCPA, and industry-specific regulations. BizwaChat provides the tools; compliance is your responsibility.
Questions About WhatsApp Privacy?
If you have concerns about how we handle your WhatsApp data, please contact us:
✉ Email: hello@bizcrmapp.com
📞 Phone: +91 79 48480404
📍 Address: Ingress IT Solutions, #610, Vraj Valencia, Science City Road, Sola, Ahmedabad - 380060, Gujarat, India