1
Design
Use BizwaChat's visual Flow designer to build screens with components. No JSON editing required.
WhatsApp Flows
Create Interactive WhatsApp Flows for Guided Conversion
Use Meta's official WhatsApp Flows to capture structured details, complete bookings, and reduce drop-off inside chat without sending users to external forms.
Meta official API
Higher flow completion
Works on any WhatsApp
Meta-Official API
87% Form Completion Rate
2× Faster Lead Capture
Works in Any WhatsApp App
Interactive Forms
Rich Interactive Forms — Inside WhatsApp
WhatsApp Flows support native UI components unavailable in regular chat: multi-step forms, dropdown menus, radio buttons, date pickers, image pickers, and more. Customers fill out structured data without ever leaving the app.
- Text inputs, dropdowns, checkboxes, and date pickers
- Multi-screen flows with progress indicators
- Real-time form validation before submission
- Data automatically synced to your CRM or webhook
Lead Capture Flows
Lead Capture Flows That Convert at 3×
Web forms get abandoned. WhatsApp Flows get completed. Because everything happens inside an app customers already trust and use daily, completion rates are 3× higher than equivalent web forms.
- Capture name, phone, email, company, and custom fields
- Pre-populate fields using known contact data
- Instantly add new leads to your CRM pipeline
- Trigger welcome sequences automatically on submission
Appointment Booking
Appointment Booking — Directly in WhatsApp
Let customers see your availability and book slots without ever visiting a website. The Flow checks live calendar availability, confirms the booking, and sends automated reminders — all inside WhatsApp.
- Real-time availability calendar inside the Flow
- Connects to Google Calendar, Calendly, and custom APIs
- Automated confirmation message and 24hr reminder
- Reschedule and cancel flows built-in
Flows for Every Business Goal
From lead generation to e-commerce — Flows fit every use case
Lead Generation — Capture Qualified Leads Instantly
Turn WhatsApp ad clicks and QR code scans into fully qualified leads. Flows capture all the data your sales team needs — name, company, budget, timeline — in a structured, easy-to-complete format.
- Attach Flows to Click-to-WhatsApp ad campaigns
- Qualify with BANT questions inside the Flow
- Auto-create CRM deals with submitted data
- Trigger immediate sales rep notification
Customer Service — Faster Resolutions, Less Friction
Structured Flows help agents gather all necessary information upfront — account number, issue type, order ID — so they can resolve issues faster without back-and-forth messages.
- Support ticket submission flows
- Return and refund request forms
- Complaint escalation with photo upload
- Post-resolution CSAT survey triggers
E-commerce — Sell More Inside WhatsApp
Build full shopping Flows where customers browse, select, customize, and order products without leaving WhatsApp. Combined with WhatsApp Payments, the complete checkout happens in-chat.
- Product catalog browsing inside the Flow
- Size/variant selection with image pickers
- Address collection and delivery slot booking
- Order confirmation and payment link delivery
How It Works
From Design to Live Flow in 4 Steps
Build, publish, and trigger interactive WhatsApp Flows in under an hour.
2
Publish
Submit your Flow to Meta for review. BizwaChat auto-validates structure and compliance before submission.
3
Trigger
Send your Flow from a chatbot node, broadcast template, or manually from the agent inbox.
4
Analyze
Track completion rates by screen, see where users drop off, and iterate with A/B versions.
Customer Stories
Testimonials
Real results with WhatsApp Flows
Teams deploy structured in-chat journeys for bookings, intake, surveys, and conversion workflows.
5x more bookings
"Replacing web forms with in-chat booking flows improved completion and reduced user drop-off instantly."
D
Dr. Priya Mehta
Clinic Director, HealthFirst
78% completion rate
"Loan intake via flows made long-form collection easier for users and faster for operations review."
S
Suresh Agarwal
VP Digital, FinEase NBFC
44% survey response
"Post-delivery surveys now capture feedback reliably in-channel, improving the quality of CX decisions."
N
Nisha Varma
Head of CX, PackitFast
+23% counselor efficiency
"Our admissions team uses flows to collect intent signals before counselor outreach starts."
A
Aditya Rao
Admissions Lead, NovaCampus
-35% first-call friction
"Sales qualification via structured flow inputs reduced repetitive rep questioning in first calls."
F
Fatima Noor
Sales Ops, PropAtlas
+28% resolution speed
"Service workflows with dynamic branching made request intake cleaner across multiple support categories."
D
Daniel Kim
Support Lead, UrbanStack
5x more bookings
"Replacing web forms with in-chat booking flows improved completion and reduced user drop-off instantly."
D
Dr. Priya Mehta
Clinic Director, HealthFirst
78% completion rate
"Loan intake via flows made long-form collection easier for users and faster for operations review."
S
Suresh Agarwal
VP Digital, FinEase NBFC
44% survey response
"Post-delivery surveys now capture feedback reliably in-channel, improving the quality of CX decisions."
N
Nisha Varma
Head of CX, PackitFast
+23% counselor efficiency
"Our admissions team uses flows to collect intent signals before counselor outreach starts."
A
Aditya Rao
Admissions Lead, NovaCampus
-35% first-call friction
"Sales qualification via structured flow inputs reduced repetitive rep questioning in first calls."
F
Fatima Noor
Sales Ops, PropAtlas
+28% resolution speed
"Service workflows with dynamic branching made request intake cleaner across multiple support categories."
D
Daniel Kim
Support Lead, UrbanStack
Industry Playbooks
Industry WhatsApp Flow Patterns
Detailed examples of how industries run structured workflows and collect actionable customer inputs in chat.
01
Healthcare
Healthcare Workflow
A clinic used WhatsApp Forms to collect pre-visit medical history. Patient shows up 100% prepared. Doctor consultation time reduced from 45 min to 20 min. Clinic now sees 8 patients/day vs 5.
Expected Impact
₹18L annual additional revenue. Patient satisfaction 94%.
9:41
WhatsApp Flow
Native in-chat form experience
Live
Complete your medical form before arriving tomorrow.
2 min to complete
Step 2 of 3
Pre-Visit Medical History
Structured answers are saved instantly for your team.
68% complete
Full Name
Text
Email Address
Phone Number
Mobile
After submit
Instant syncForm answers can trigger follow-up, create a lead, update records, or route the chat to the next step automatically.
02
Education
Education Workflow
A university replaced email-based admission essays with WhatsApp Forms. Essay submission rates jumped from 42% to 86%. Admissions team now processes 3x volume with same headcount.
Expected Impact
2,100 additional admissions. Revenue +₹4Cr. Enrollment deadline met.
9:41
WhatsApp Flow
Native in-chat form experience
Live
Submit your MBA essay in the form below.
1,500 words max
Step 2 of 3
Essay Submission
Structured answers are saved instantly for your team.
68% complete
Full Name
Text
Email Address
Phone Number
Mobile
After submit
Instant syncForm answers can trigger follow-up, create a lead, update records, or route the chat to the next step automatically.
03
Finance
Finance Workflow
A fintech reduced KYC abandonment from 18% to 2% by using WhatsApp Forms. 5-minute KYC completion. Onboarded 25K users in 60 days. Revenue ₹3.2Cr.
Expected Impact
₹3.2Cr month-1 revenue. Each user value ₹12,800.
9:41
WhatsApp Flow
Native in-chat form experience
Live
Complete KYC in 5 minutes. Upload ID + Selfie now.
Instantly verified
Step 2 of 3
KYC Verification
Structured answers are saved instantly for your team.
68% complete
Full Name
Text
Email Address
Phone Number
Mobile
After submit
Instant syncForm answers can trigger follow-up, create a lead, update records, or route the chat to the next step automatically.
04
eCommerce
eCommerce Workflow
An online fashion brand used WhatsApp Forms to collect size/color preference. Average order value jumped 34% because customers got personalized recommendations based on form data.
Expected Impact
$2.1M additional annual revenue. Cart abandonment fell to 8%.
9:41
WhatsApp Flow
Native in-chat form experience
Live
Tell us your style preferences and we'll find your perfect fit.
40% off after form
Step 2 of 3
Style Preferences
Structured answers are saved instantly for your team.
68% complete
Full Name
Text
Email Address
Phone Number
Mobile
After submit
Instant syncForm answers can trigger follow-up, create a lead, update records, or route the chat to the next step automatically.
More Industry Solutions
Browse all industry-specific BizwaChat solution pages and choose the use case aligned with your go-to-market goals.
Retail
Catalog-led selling, promotions, and loyalty journeys.
Visit solution pageFood
Order nudges, menu campaigns, and delivery communication.
Visit solution pageReal Estate
Property inquiry routing and site-visit follow-ups.
Visit solution pageTravel
Itinerary updates, booking reminders, and upsell flows.
Visit solution pageProfessional Services
Consultation booking and proposal progression flows.
Visit solution pageLogistics
Order tracking and delivery milestone notifications.
Visit solution pageAutomotive
Test-drive, service reminders, and lead follow-up automation.
Visit solution pageSales Teams
Lead response automation and conversion acceleration.
Visit solution pageMarketing Teams
Campaign orchestration and audience lifecycle engagement.
Visit solution pageCustomer Support
Ticket deflection and agent-assisted support threads.
Visit solution pageSMBs
Lean teams scaling support and growth on WhatsApp.
Visit solution pageEnterprise
Cross-team governance, compliance, and omnichannel orchestration.
Visit solution page
FAQ
Frequently Asked Questions
Everything you need to know about WhatsApp Flows
WhatsApp Flows are Meta's official API feature for building interactive, structured in-chat experiences. Unlike regular chat messages, Flows use native UI components (forms, dropdowns, calendars) that render inside the WhatsApp app itself, providing a rich experience without requiring users to visit a website.
Chatbots use conversational free-text exchanges — the user types and the bot responds. Flows use structured native UI components for a form-like experience. Flows are better for collecting specific data (registrations, surveys, bookings). Chatbots are better for open-ended assistance. BizwaChat lets you combine both in the same conversation flow.
No. WhatsApp Flows render natively inside the standard WhatsApp app on iOS and Android (version 2.23.1+). No additional app installs, browser redirects, or extra permissions needed. It just works inside WhatsApp that customers already have.
Flows can collect all order and billing details, then hand off to BizwaChat's WhatsApp Payments feature to complete the transaction. The customer receives a payment link inside the same conversation. Full end-to-end checkout without leaving WhatsApp.
Meta supports up to 10 screens per Flow, each with multiple input fields. For longer processes, you can chain multiple Flows together via chatbot logic. In practice, BizwaChat customers get the best completion rates with 3–5 screen Flows.
Flows rollout
Launch richer in-chat journeys without sending users to forms and landing pages
Use BizwaChat to capture intent, bookings, registrations, and structured inputs directly inside WhatsApp with one enterprise-ready flow experience.
14-day free trial
Rich in-chat forms
Higher completion flow design
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