BizwaChat gives lean SMB teams one operating channel to capture leads, handle orders, send updates, and drive repeat revenue — all on WhatsApp without adding headcount.
No credit card · Quick setup · Team inbox included
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Trusted by ambitious SMB teams scaling operations
Operational User Journey
From first enquiry to conversion and retention, run high-quality SMB customer journeys through one governed WhatsApp operating layer.
01. Click-to-WhatsApp Ads
Move paid and inbound demand into structured qualification journeys so your team responds with full context.
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02. Bot + Flow Builder
Collect structured customer inputs with conditional journeys before handing qualified cases to your team.
03. Template + Drip Campaigns
Launch timed reminders, nurture sequences, and promo follow-ups while keeping messaging governance intact.
Launch enterprise-grade journeys with governance, automation, and measurable pipeline impact.
04. Broadcast & Campaign Nurturing
Run high-volume outbound journeys with segmentation, approvals, and measurable campaign impact.
3 ITEMS
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05. Lead Conversion & AI Automation
Close deals using AI-driven automation, product catalog, document delivery, and WhatsApp Payments — all without leaving the chat.
06. Shared Team Inbox — Across Every Stage
Your entire team manages leads, nurture conversations, and post-conversion support from one governed WhatsApp inbox with AI tools built in.
Can we set auto-replies for lunch and dinner hours?
Need help assigning chats between two agents.
More Leads Handled Per Rep
Faster Customer Response
Repeat Purchase Rate
To Go Live
"We grew repeat orders by 58% and cut customer service costs by 40% in just 3 months with BizwaChat."
UrbanMart consolidated customer inquiries, order updates, and promotional broadcasts into one WhatsApp operating layer. Automated order confirmations, delivery notifications, and loyalty campaigns replaced manual messaging and helped the team serve more customers without growing headcount.
SMB Rollout Timeline
Connected WhatsApp Business API, set up shared inbox, and imported existing customer contacts.
Launched order confirmation flows, delivery updates, and first promotional broadcast campaigns.
Activated loyalty campaigns, repeat purchase sequences, and customer feedback collection.
Key Products for SMBs
Jump into the product pages used for customer engagement, order updates, promotional campaigns, and business automation.
Handle customer FAQs, order status checks, and product inquiries automatically 24/7.
Send promotional offers, flash sales, and seasonal campaigns to opted-in customers.
Let your entire team handle customer conversations from one organized WhatsApp inbox.
Build automated order follow-ups, appointment reminders, and re-engagement flows.
Drive ad traffic from social media directly into WhatsApp conversations to capture new customers.
Accept payments directly inside WhatsApp conversations for faster checkout.
BizwaChat teams typically launch one high-impact workflow first, then scale into cross-functional automation with clear revenue and operations gains.
Case Study Snapshot
Launched no-code lead capture, support automation, and repeat-purchase campaigns without adding headcount or fragmented tools.
Response Time Reduction
-44%
Lead-to-Sale Conversion
+20%
Team Productivity
+15%
Bring SMB CRM, operations, and support systems into BizwaChat without heavy engineering overhead.
Industry systems
3
Automation paths
3
Connectors in use
6
SMB Business Stack
CRM and Customer Records
Contact data, purchase behavior, and lifecycle context.
Order and Inventory Workflows
Operational milestones that trigger customer communication.
Support and Team Coordination
Ticket handling, escalations, and response governance.
BizwaChat orchestration layer
Each connector and downstream workflow shown here is generated from the architecture mappings supplied by the solution page.
Common questions from SMB teams looking for practical automation instead of another complex platform.
Yes. BizwaChat is designed for lean SMB teams that need to respond quickly, automate repetitive communication, and centralise conversations without hiring a large support or sales operations team.
Yes. SMB teams can launch no-code workflows for lead capture, abandoned cart recovery, appointment reminders, payment follow-ups, and post-purchase support without waiting on developers.
No. Most teams manage BizwaChat through no-code configuration, ready-to-use templates, segmentation rules, and workflow automation built for non-technical operators.
Yes. Many SMBs start with one or two high-value journeys like lead follow-up or order updates, then add support, retention, and promotional automation as they grow.
Yes. BizwaChat uses the official WhatsApp Business API with approved templates, opt-in management, and messaging controls that help SMBs stay compliant as they scale.
Cross-vertical playbooks
See how BizwaChat workflows adapt across high-growth verticals.
Launch the workflows that drive faster replies, more conversions, and stronger retention without turning customer communication into another messy system to manage.
Free 14-day trial · No-code automation · Shared inbox included · Cancel anytime
