1
Segment
Choose your audience using our powerful filter builder. Combine attributes to reach exactly the right contacts.
WhatsApp Broadcast
Send Targeted Broadcasts with Clear Campaign Attribution
Launch promotional and lifecycle broadcasts to segmented audiences on WhatsApp, then track delivery, engagement, and conversions from one campaign workspace.
Broadcast Template Preview
Meta-approved template with CTA and attribution
98.5%
Delivery Rate
45%
Average Read Rate
100K+
Messages per Hour
Everything You Need for Powerful Broadcasts
From audience segmentation to real-time delivery tracking — BizwaChat handles every step of your WhatsApp broadcast workflow.
Segmentation
Smart Contact Segmentation
Stop blasting everyone with the same message. Segment your audience by tags, purchase history, location, engagement level, custom attributes, and more. Target the right people with the right message at the right time.
- Filter by 30+ contact attributes
- Combine multiple conditions with AND/OR logic
- Save and reuse segments across campaigns
- Dynamic segments — auto-update as contacts change
Personalization
Personalization at Scale
Insert dynamic variables into every broadcast message. Each contact gets a message that feels hand-written — even when you're sending to 100,000 people simultaneously.
{{first_name}}
{{last_name}}
{{product_name}}
{{offer_code}}
{{order_id}}
{{amount}}
{{city}}
{{custom_1}}
Personalized messages see 3× higher click-through rates than generic broadcasts.
Analytics
Real-Time Delivery Analytics
Know exactly how every message performs. Track every stage of the message journey from send to reply — in real time as your campaign runs.
Sent
Delivered
Read
Clicked
Replied
Opted Out
Templates
WhatsApp Template Management
Create, submit, and manage Meta-approved message templates — all from a single dashboard. No more back-and-forth with Meta's Business Manager.
- Create templates with rich media (images, PDFs, videos)
- Submit directly to Meta for approval
- Track approval status in real time
- Organize templates by category, language, and campaign
- AI-powered template suggestions to reduce rejection
100% Meta Compliant
Built-In Compliance You Can Trust
WhatsApp has strict rules about broadcast messaging. BizwaChat enforces every requirement automatically so you stay in good standing with Meta — and with your customers.
Opt-In Only
Only send to contacts who have explicitly opted in. BizwaChat tracks consent status and prevents messages to non-opted-in numbers.
Easy Opt-Out
Every broadcast includes an unsubscribe option. Opt-outs are automatically honored and contacts are suppressed instantly.
Template Compliance
All broadcast messages use Meta-approved templates. Our AI checks templates against policy before submission to minimize rejections.
Broadcast for Every Use Case
One platform — unlimited broadcast scenarios
Flash Sales & Promotional Campaigns
Drive revenue spikes with time-sensitive promotions delivered directly to customers' WhatsApp. Average promotional broadcast generates 6× more revenue than email equivalents.
- Flash sale announcements with countdown timers
- Exclusive discount codes per customer segment
- Product launch announcements with rich media
- Seasonal promotions (Diwali, Christmas, BFCM)
Order & Shipping Updates
Keep customers informed at every order milestone. Proactive updates reduce "Where is my order?" support tickets by 65% and increase repeat purchase rates.
- Order confirmation with payment receipt
- Shipping dispatch with tracking links
- Out-for-delivery notifications
- Delivery confirmation with review request
Win Back Inactive Customers
Re-engage customers who haven't bought in 30, 60, or 90 days with personalized win-back campaigns. Our customers see 22% re-engagement rates from dormant contacts.
- Segment by last purchase date
- Personalized "We miss you" messages
- Exclusive loyalty rewards for returning customers
- Abandoned cart recovery broadcasts
Event & Webinar Announcements
Fill seats at your events with WhatsApp announcements. Event broadcasts see 4× higher registration rates than email invites.
- Event registration links in-message
- Calendar reminders via WhatsApp
- Pre-event countdown broadcasts
- Post-event follow-up with recordings
How It Works
Launch a Broadcast in 4 Simple Steps
From zero to 100,000 delivered messages in under 15 minutes.
2
Template
Select a Meta-approved template or create a new one. Add personalization variables and rich media.
3
Schedule
Send immediately or schedule for the optimal time. Set send-rate limits to manage delivery smoothly.
4
Analyze
Monitor delivery, open rates, clicks, and replies in real time. Export reports for stakeholders.
Customer Stories
Testimonials
Broadcast teams scaling measurable campaign outcomes
Operators use segmentation, approval controls, and analytics to make broadcasts revenue-accountable.
47% open rate
"Segmented broadcasts helped us stop sending one-size campaigns and improved campaign efficiency immediately."
R
Ravi Shankar
Founder, StyleKart
+340% ROI vs generic blasts
"Audience targeting by lifecycle stage gave us much cleaner campaign response and lower opt-outs."
M
Meera Pillai
Marketing Head, FreshCart
-60% support tickets
"Transactional broadcast updates reduced order status tickets because customers stayed informed proactively."
A
Arjun Mehta
CTO, QuickDeliver
0 unmanaged sends
"Campaign governance with approvals and schedule windows made our high-volume sends safer and more consistent."
S
Sana Qureshi
Lifecycle Lead, NovaCare
+21% click-through lift
"Template reuse and tracking let us run local-language broadcasts at scale without fragmenting campaign operations."
M
Mitesh Patel
Growth Manager, EduNest
+24% attributed pipeline
"We tied broadcasts to attributed opportunities instead of vanity metrics and improved budget confidence."
O
Olivia Green
RevMarketing Lead, FinOpsly
47% open rate
"Segmented broadcasts helped us stop sending one-size campaigns and improved campaign efficiency immediately."
R
Ravi Shankar
Founder, StyleKart
+340% ROI vs generic blasts
"Audience targeting by lifecycle stage gave us much cleaner campaign response and lower opt-outs."
M
Meera Pillai
Marketing Head, FreshCart
-60% support tickets
"Transactional broadcast updates reduced order status tickets because customers stayed informed proactively."
A
Arjun Mehta
CTO, QuickDeliver
0 unmanaged sends
"Campaign governance with approvals and schedule windows made our high-volume sends safer and more consistent."
S
Sana Qureshi
Lifecycle Lead, NovaCare
+21% click-through lift
"Template reuse and tracking let us run local-language broadcasts at scale without fragmenting campaign operations."
M
Mitesh Patel
Growth Manager, EduNest
+24% attributed pipeline
"We tied broadcasts to attributed opportunities instead of vanity metrics and improved budget confidence."
O
Olivia Green
RevMarketing Lead, FinOpsly
Industry Playbooks
Industry Broadcast Campaign Scenarios
How businesses deploy compliant WhatsApp broadcasts and turn message delivery into measurable outcomes.
01
Finance
Finance Workflow
A fintech startup opened 50K accounts in 4 months by moving KYC verification to WhatsApp. Completion rate jumped from 38% (email) to 94%.
Expected Impact
₹8.2M additional revenue from faster onboarding. Support team reduced by 40%.
B
Bizwachat
Online
Hi Nirmal,
Your product is waiting in the cart.
Complete your purchase now!
Generate Invoice
Notify Payee
Get Paid
Track Payments
₹2500
B
Sent to Bizwachat
Complete
Complete
02
Healthcare
Healthcare Workflow
A 200-bed hospital cut patient no-shows from 18% to 3% by sending appointment reminders and pre-visit forms on WhatsApp.
Expected Impact
₹2.1M revenue recovery annually. Front desk team freed from call-and-recall.
9:41
WhatsApp Flow
Native in-chat form experience
Live
Your appointment tomorrow at 2 PM. Confirm or reschedule?
Open Flow
Step 2 of 3
Pre-Visit Check-In
Structured answers are saved instantly for your team.
68% complete
Full Name
Text
Email Address
Phone Number
Mobile
After submit
Instant syncForm answers can trigger follow-up, create a lead, update records, or route the chat to the next step automatically.
03
Enterprise
Enterprise Workflow
A Fortune 500 company unified 12 support teams (180 agents) across regions on WhatsApp. Response time dropped from 8 hours to 12 minutes.
Expected Impact
93% CSAT improvement. $4.3M annual support cost savings.
All Chats
•
24
Assigned to Me
•
Resolved
•
Active Conversations
No conversations yet
04
Retail
Retail Workflow
A 200-store retail chain used WhatsApp to unify inventory queries and orders. Average order size grew 34% because customers could ask questions instantly.
Expected Impact
$12M incremental revenue in first year. Customer returns fell 22%.
RetailChain Co
Sponsored
Find your size instantly on WhatsApp. Click and chat with our retail experts now.
Chat with us
143 comments • 58 shares
RetailChain Co
Verified Business
Do you have size M in blue?
Yes, 3 in stock at your nearest store. Should I reserve one for 2 hours?
More Industry Solutions
Browse all industry-specific BizwaChat solution pages and choose the use case aligned with your go-to-market goals.
Education
Admissions, fee reminders, and student engagement workflows.
Visit solution pageFood
Order nudges, menu campaigns, and delivery communication.
Visit solution pageeCommerce
Cart recovery, shipment updates, and repeat purchase triggers.
Visit solution pageReal Estate
Property inquiry routing and site-visit follow-ups.
Visit solution pageTravel
Itinerary updates, booking reminders, and upsell flows.
Visit solution pageProfessional Services
Consultation booking and proposal progression flows.
Visit solution pageLogistics
Order tracking and delivery milestone notifications.
Visit solution pageAutomotive
Test-drive, service reminders, and lead follow-up automation.
Visit solution pageSales Teams
Lead response automation and conversion acceleration.
Visit solution pageMarketing Teams
Campaign orchestration and audience lifecycle engagement.
Visit solution pageCustomer Support
Ticket deflection and agent-assisted support threads.
Visit solution pageSMBs
Lean teams scaling support and growth on WhatsApp.
Visit solution page
FAQ
Frequently Asked Questions
Everything you need to know about WhatsApp broadcast messaging
BizwaChat supports broadcasts to unlimited contacts depending on your WhatsApp Business API tier. Our infrastructure handles 100,000+ messages per hour. As your business grows and your quality rating improves with Meta, your messaging limits automatically increase.
Yes — WhatsApp requires explicit opt-in consent before you can send broadcast messages. BizwaChat provides opt-in collection tools (web widgets, QR codes, chat links) and automatically tracks consent status. Only opted-in contacts can receive broadcasts.
When a contact replies, the conversation is routed to your shared team inbox for a human agent to respond, or your chatbot takes over. Replies open a 24-hour service window during which you can send free-form messages without using a template.
Absolutely. Schedule broadcasts days or weeks in advance. Set the exact send time and BizwaChat delivers at the scheduled moment. You can also set up recurring broadcasts for regular customer communications.
A WhatsApp broadcast sends individual messages to each recipient — they cannot see other recipients and replies come directly to you. Unlike groups, recipients don't need your number saved. Broadcasts are private, one-to-one communications at scale.
WhatsApp charges per conversation (not per message). A broadcast campaign opens a marketing conversation for each contact at Meta's published rates, which vary by country. BizwaChat's platform fee covers unlimited broadcasts — you pay only Meta's pass-through conversation fees.
Ready to Send Your First Broadcast?
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