1
Connect
Connect your WhatsApp Business API number. Invite team members by email with role-based permissions.
Shared Team Inbox
One WhatsApp Inbox for Your Entire Team
Collaborate on WhatsApp conversations at scale. Assign, track, and resolve customer messages with a shared team inbox built for growing businesses — from 2 to 500+ agents.
Unlimited agents on one number
SLA tracking & alerts
Full conversation history
500+ Agent Seats Per Account
60% Faster First Response
Zero Messages Fall Through
Full Audit Trail
Smart Auto-Assignment
Smart Auto-Assignment — Route Every Conversation Instantly
Stop the chaos of deciding who handles what. BizwaChat's intelligent routing engine assigns every incoming conversation to the most qualified available agent — automatically, in milliseconds.
- Round-robin assignment across available agents
- Skill-based routing: match customers to specialist agents
- Load balancing: never overload one agent while others are idle
- VIP routing: high-value customers go straight to senior agents
Team Collaboration
Collaborative Notes & Tags — Teamwork the Customer Never Sees
Complex issues need multiple team members. Internal notes and @mentions let your team collaborate on a conversation in real time — without the customer seeing a single back-and-forth confusion message.
- @mention teammates to pull them into a conversation
- Private notes visible only to your internal team
- Tags and labels for categorization and reporting
- Audit trail: every action logged with agent and timestamp
Quick Replies
Canned Quick Replies — Respond Faster, Stay Consistent
Build a library of pre-approved responses for your most common scenarios. Agents type "/" near the chat composer, pick a template from the dropdown, and send a polished response in seconds.
- Unlimited canned reply library organized by category
- Insert with "/" shortcut — searchable by keyword
- Personalization variables auto-filled (customer name, order ID)
- Attach media files, PDFs, and links in canned replies
AI Intelligence
AI-Powered Replies & Insights — Smarter Conversations, Instantly
Turn every conversation into an intelligent experience. Let AI assist your agents with real-time suggestions, tone adjustments, and context-aware replies — helping your team respond faster, better, and more consistently without extra effort.
- AI-generated reply suggestions based on conversation context
- Tone adjustment: professional, friendly, empathetic, or direct
- Instant grammar correction and message refinement
- Smart summarization of long chats for quick understanding
- Custom AI prompts tailored to your business workflows
The Inbox Built for Every Team
Support, Sales, and Operations all benefit from a unified WhatsApp inbox
Customer Support Teams — Resolve Faster, Escalate Smarter
Support teams using BizwaChat's inbox report 60% faster first response times and 40% higher CSAT scores. Canned replies, AI suggestions, and SLA visibility turn good support teams into great ones.
- Auto-assign by issue type: billing, technical, shipping
- Canned reply library reduces handle time by 35%
- Escalation paths for complex issues with full context
- Post-resolution CSAT surveys sent automatically
Sales Teams — Never Lose a Hot Lead
Sales teams use the inbox to manage their entire WhatsApp pipeline. Conversations are tagged by deal stage, assigned to the right rep, and SLA-tracked so hot leads never go cold from slow follow-up.
- Deal-stage tagging: Prospect, Demo, Proposal, Closing
- Round-robin lead assignment across reps
- Internal notes to share qualification context
- Pipeline analytics: conversion by rep and source
Operations Teams — Control Quality at Scale
Ops managers get full visibility into every conversation, agent, and SLA. Monitor team performance in real time, spot training gaps, and ensure quality standards are maintained consistently across every customer interaction.
- Real-time supervisor dashboard with all conversations
- Agent performance metrics: FRT, CSAT, resolution rate
- Full conversation export for compliance and audit
- Role-based access: agents see only assigned conversations
How It Works
From Setup to Full Team Operation in 4 Steps
Most teams are live and handling conversations within one working day.
2
Assign
Configure routing rules. Set up SLA policies per tier. Build your canned reply library.
3
Collaborate
Agents handle conversations, use internal notes, apply tags, and request peer help via @mentions.
4
Resolve
Close conversations, trigger CSAT surveys, and review performance reports to improve over time.
Customer Stories
Testimonials
Teams that transformed customer service with one inbox
Support leaders use shared ownership, routing, and SLA visibility to improve operational reliability.
FRT 4h to 6m
"Shared inbox ownership removed conversation silos and drastically improved first response consistency."
P
Poonam Gupta
Head of CX, ZestyFood
96% SLA compliance
"SLA dashboards gave managers early warnings and prevented avoidable breaches across shifts."
D
Dev Malhotra
Operations Head, FinTech Startup
63% faster escalations
"Internal notes and handoff context shortened escalations and reduced repeated customer questioning."
S
Simran Kaur
Customer Success Lead, SaaSEdge
+29% team productivity
"Role-based assignment improved queue discipline and made supervisor coaching far more actionable."
A
Arun Pillai
Support Lead, Careline
-31% backlog spikes
"Round-robin plus intent routing helped us distribute workload fairly while protecting VIP response times."
N
Nora Kim
CX Manager, ShopGrid
+24% resolution speed
"Team-wide inbox search and tags made recurring issue diagnosis faster during peak traffic windows."
R
Rahim S
Service Manager, AutoWorks
FRT 4h to 6m
"Shared inbox ownership removed conversation silos and drastically improved first response consistency."
P
Poonam Gupta
Head of CX, ZestyFood
96% SLA compliance
"SLA dashboards gave managers early warnings and prevented avoidable breaches across shifts."
D
Dev Malhotra
Operations Head, FinTech Startup
63% faster escalations
"Internal notes and handoff context shortened escalations and reduced repeated customer questioning."
S
Simran Kaur
Customer Success Lead, SaaSEdge
+29% team productivity
"Role-based assignment improved queue discipline and made supervisor coaching far more actionable."
A
Arun Pillai
Support Lead, Careline
-31% backlog spikes
"Round-robin plus intent routing helped us distribute workload fairly while protecting VIP response times."
N
Nora Kim
CX Manager, ShopGrid
+24% resolution speed
"Team-wide inbox search and tags made recurring issue diagnosis faster during peak traffic windows."
R
Rahim S
Service Manager, AutoWorks
Industry Playbooks
Industry Shared Inbox Workflows
How businesses organize WhatsApp conversations across teams while preserving speed, quality, and accountability.
01
Finance
Finance Workflow
A fintech startup opened 50K accounts in 4 months by moving KYC verification to WhatsApp. Completion rate jumped from 38% (email) to 94%.
Expected Impact
₹8.2M additional revenue from faster onboarding. Support team reduced by 40%.
B
Bizwachat
Online
Hi Nirmal,
Your product is waiting in the cart.
Complete your purchase now!
Generate Invoice
Notify Payee
Get Paid
Track Payments
₹2500
B
Sent to Bizwachat
Complete
Complete
02
Healthcare
Healthcare Workflow
A 200-bed hospital cut patient no-shows from 18% to 3% by sending appointment reminders and pre-visit forms on WhatsApp.
Expected Impact
₹2.1M revenue recovery annually. Front desk team freed from call-and-recall.
9:41
WhatsApp Flow
Native in-chat form experience
Live
Your appointment tomorrow at 2 PM. Confirm or reschedule?
Open Flow
Step 2 of 3
Pre-Visit Check-In
Structured answers are saved instantly for your team.
68% complete
Full Name
Text
Email Address
Phone Number
Mobile
After submit
Instant syncForm answers can trigger follow-up, create a lead, update records, or route the chat to the next step automatically.
03
Enterprise
Enterprise Workflow
A Fortune 500 company unified 12 support teams (180 agents) across regions on WhatsApp. Response time dropped from 8 hours to 12 minutes.
Expected Impact
93% CSAT improvement. $4.3M annual support cost savings.
All Chats
•
24
Assigned to Me
•
Resolved
•
Active Conversations
No conversations yet
04
Retail
Retail Workflow
A 200-store retail chain used WhatsApp to unify inventory queries and orders. Average order size grew 34% because customers could ask questions instantly.
Expected Impact
$12M incremental revenue in first year. Customer returns fell 22%.
RetailChain Co
Sponsored
Find your size instantly on WhatsApp. Click and chat with our retail experts now.
Chat with us
143 comments • 58 shares
RetailChain Co
Verified Business
Do you have size M in blue?
Yes, 3 in stock at your nearest store. Should I reserve one for 2 hours?
More Industry Solutions
Browse all industry-specific BizwaChat solution pages and choose the use case aligned with your go-to-market goals.
Education
Admissions, fee reminders, and student engagement workflows.
Visit solution pageFood
Order nudges, menu campaigns, and delivery communication.
Visit solution pageeCommerce
Cart recovery, shipment updates, and repeat purchase triggers.
Visit solution pageReal Estate
Property inquiry routing and site-visit follow-ups.
Visit solution pageTravel
Itinerary updates, booking reminders, and upsell flows.
Visit solution pageProfessional Services
Consultation booking and proposal progression flows.
Visit solution pageLogistics
Order tracking and delivery milestone notifications.
Visit solution pageAutomotive
Test-drive, service reminders, and lead follow-up automation.
Visit solution pageSales Teams
Lead response automation and conversion acceleration.
Visit solution pageMarketing Teams
Campaign orchestration and audience lifecycle engagement.
Visit solution pageCustomer Support
Ticket deflection and agent-assisted support threads.
Visit solution pageSMBs
Lean teams scaling support and growth on WhatsApp.
Visit solution page
FAQ
Frequently Asked Questions
Everything you need to know about the shared WhatsApp team inbox
BizwaChat scales to 500+ agents on a single WhatsApp Business API number. All agents access the same shared inbox simultaneously, with role-based visibility — agents see only their assigned conversations, supervisors see everything. Plan limits start from 5 agents and scale to unlimited on enterprise plans.
Yes. BizwaChat's assignment engine supports round-robin (equal distribution), load-based (fewest open conversations), skill-based (keyword or tag matching), and custom rules. You can create multiple rule sets for different scenarios — e.g., VIP customers always go to senior agents, technical queries go to the engineering support team.
Yes. The BizwaChat team inbox has full-featured iOS and Android apps. Agents can handle conversations, add notes, apply tags, and view SLA timers on their phones. Mobile push notifications alert agents to new assignments and SLA risks instantly.
Yes, extensively. BizwaChat tracks first response time, resolution time, CSAT scores, conversation volume, handle time, and SLA compliance per agent. You can view leaderboards, trend charts, and export detailed CSV reports for any date range. Agent performance reports can be scheduled and emailed weekly.
Agents type "/" in the reply box to trigger the canned reply search. They can search by keyword or shortcut name. Clicking a result inserts the reply with personalization variables auto-filled (customer name, order number, etc.). Admins manage the canned reply library centrally — add, edit, organize into categories, and delete replies that all agents share.
Team inbox rollout
Give sales, marketing, and support one governed WhatsApp inbox
Move from fragmented chats to one measurable team workspace with ownership, SLA visibility, and shared context across the full customer lifecycle.
14-day free trial
Team-wide visibility
SLA-aware workflow
Cancel anytime