Privacy Policy
Last Updated: March 31, 2026
Your privacy is our priority. Learn how we protect your data.
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Introduction
This Privacy Policy ("Policy") explains how BizwaChat collects, uses, maintains, and discloses information collected from users of our WhatsApp Business Platform ("Service"). We are committed to protecting your personal data and respecting your privacy in accordance with applicable laws, including the GDPR.
When we refer to "BizwaChat," "we," "our," or "us," we mean Ingress IT Solutions and its affiliates. The phrase "you" refers to you as a natural person using our Service.
Information Collection and Use
1 Types of Information We Collect
- • Account Information: Name, email address, phone number, company details, billing address
- • Usage Data: Pages accessed, time spent, features used, interaction patterns
- • Message Content: WhatsApp conversations managed through our platform
- • Device Information: IP address, browser type, operating system, device identifiers
- • Payment Information: Processed through Stripe; we never store full credit card details
2 How We Collect Information
We collect information through:
- • Direct submission when you register, subscribe, or interact with our Service
- • Automatic tracking via cookies, web beacons, and similar technologies
- • Integration with third-party services and APIs you authorize
3 Legal Basis for Processing
We process your data based on:
- • Contract: Performance of our Service agreement with you
- • Consent: Your explicit consent for specific processing activities
- • Legitimate Interests: Improving security, fraud prevention, and service optimization
- • Legal Obligation: Compliance with law enforcement and regulatory requirements
Information Sharing and Disclosure
We may share your information with:
- • Service Providers: Third-party vendors who assist with hosting, analytics, payment processing, and customer support
- • Meta/WhatsApp: Your WhatsApp Business API credentials are shared directly with Meta to enable the Service
- • Legal Requirements: When required by law, court order, or governmental authority
- • Consent-Based Sharing: Only with your explicit permission for marketing or partnership purposes
All service providers are contractually obligated to maintain data confidentiality and use your information solely to provide services to us.
Data Security
Security Measures We Implement
Important: While we implement comprehensive security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute data security, but we are committed to maintaining industry-leading standards.
Your Data Rights (GDPR & Privacy Laws)
If you are subject to GDPR or similar privacy laws, you have the right to:
Right to Access
Request a copy of your personal data we hold
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your data under certain conditions
Right to Restrict Processing
Limit how we use your personal data
Right to Data Portability
Receive your data in a portable format
Right to Object
Opt-out of certain processing activities
Cookies and Tracking Technologies
We use cookies to enhance your experience, understand usage patterns, and personalize content. For more details, please refer to our Cookie Policy.
WhatsApp-Specific Data Handling
If you use BizwaChat to manage your WhatsApp Business Account, please also review our WhatsApp Privacy Policy which details how we handle WhatsApp-specific data, message security, and Meta integration.
Policy Updates
BizwaChat reserves the right to update this Privacy Policy at any time. We encourage you to review this page periodically for changes. Your continued use of the Service after updates indicates your acceptance of the revised Policy. We will notify you of material changes via email or prominent notice on our website.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
✉ Email: hello@bizcrmapp.com
📞 Phone: +91 79 48480404
📍 Address: Ingress IT Solutions, #610, Vraj Valencia, Science City Road, Sola, Ahmedabad - 380060, Gujarat, India